Accessibility Statement

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This website is run by Children and Family Health Surrey.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Skiplinks are used to allow users to skip repeated headers.

We know some parts of this website aren’t fully accessible. However, technically speaking, it is almost entirely accessible.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: please email

We’ll review your request and aim to get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Children and Family Health Surrey is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • Homepage banner features an illustrated display without using a typical HTML structure, however the function of the display is to provide links to key content categories within the site.
  • These links are repeated further down the page (and around the site) to provide continued accessibility

Non-compliance with the accessibility regulations

Best efforts have been made to ensure the website content fully complies with accessibility regulations.

When we publish new content we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

It would not be possible within the scope of the site development to redevelop an alternative visual display to the homepage banner, however we have provided alternative accessible links in the page footer on every page, ensuring the functionality is achievable.

PDFs and other documents

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions – live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website’s last accessibility testing took place on 21 September 2020.

The test was carried out by Fifteen Ten Ltd.

This website was tested:

We tested the main website homepage, pages with prominent features that we expect users to regularly access, and standard examples of internal pages which much of the site will comprise of.

What we’re doing to improve accessibility

Our accessibility roadmap is available by contacting and lists how and when we plan to improve accessibility on this website. This statement was prepared on 23 September 2020. It was last updated on 6 October 2020.