Chat Health operates Monday to Friday 9am – 5.00pm (excluding bank holidays). Out of these opening times, anyone who texts Chat Health will receive an automated message with advice on where to get help if their question is urgent.
The Chat Health text number is: 07507 329 951
Chat Health runs alongside our normal school nursing service. Young people can continue to contact their school nurse in person or by telephone.
We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff whofollow the same confidentiality rules.
We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours.
If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages.
We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps).
Prevent the school nurse from sending messages to you by texting STOP to our number.
Please respect your schools mobile phone policy.
Messages are charged at your usual rate.