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Where to get help.

There are lots of places that can help and support you. You don’t always have to speak someone face to face although if you want to it is always best to speak to someone that you trust.

  • You could speak to the School nurses
  • You could speak to a teacher that you get on with
  • Your parents or the people you live with

Don’t worry if it’s hard to talk to someone face to face you could always try:

Kooth.com

Kooth.com is an online counselling service run by professional counsellors. It is also anonymous; you don’t have to give any personal information so it is a great way to start that discussion. 

Chat Health

CHAT HEALTH is a text service enabling people at secondary school to ask for help about a range of issues or make an appointment with one of our school nurse confidentially. 

The service is for anyone aged 11-19 at secondary school looking for confidential advice on a wide range of issues such as bullying, emotional health and wellbeing, sexual health as well as illnesses. The service is available Surrey-wide.

Through CHAT HEALTH, we can also link people into other local services including emotional support or sexual health services.

Chat health works because it is:

  • Confidential
  • Quick and easy
  • Anonymous
  • Non-judgemental

People using the service tell us it is a less embarrassing to ask for health advice on personal issues by text than in person or over the phone.

How Chat Health works

Our school nursing team responds to texts within one working day.

CHAT HEALTH operates Monday to Friday 9am – 5.00pm (excluding bank holidays). Out of these opening times, anyone who texts CHAT HEALTH will receive an automated message with advice on where to get help if their question is urgent.

The CHAT HEALTH text number is: 07507 329 951

Disclaimer

We do not usually inform your parents, teachers or anyone else if you contact the school nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules.

We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours.

If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages.

We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps).

Prevent the school nurse from sending messages to you by texting STOP to our number.

Please respect your schools mobile phone policy.

Messages are charged at your usual rate.

Written by: Georgia Kinsella

Senior Childrens Rights and Participation Assistant

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Your feedback is important to us but please be aware that the forms are not read every day and your responses are anonymous. If you would like to see your School Nurse please text CHAT HEALTH. If you need immediate support please speak to a parent/ carer, a member of school staff or your doctor. If you think that you or someone else is in immediate danger please contact 999.

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